Contact Us
Talk to a person
No ticket numbers, no bots. Questions about sizing, an order, or a return are answered by someone who knows the product.
How to reach us
- WhatsApp: the fastest way — usually answered within 24 hours.
- Email: answered within [24] hours.
- Phone: [+34 614 79 27 86], [Mon–Sat, 10:00–19:00 CET].
Before you write — the quick answers
Most messages are one of four things, and these are answered already:
- Delivery times and duties — duties are paid by us; the checkout price is the total.
- Returns — [30 days], unworn, original condition.
- Fit and sizing — or send your measurements and get a recommendation.
- Order tracking — the link is in your dispatch email. Message us if it has gone quiet.
Sizing questions
Send your height, weight and usual jacket size, and say whether you will wear it over a t-shirt or a hoodie. That is enough to recommend a size confidently. Measurements for chest, waist and sleeve make it more exact, but they are not required to start.
Send a message
Prefer email? Use the form and it reaches the same inbox.
Business details
Cordwain Leather
Questions, answered
How quickly do you reply?
WhatsApp within [X] hours during working hours, email within [24] hours. If a message arrives at the weekend, it is answered on the next working day.
Can you help me choose a size before I order?
Yes, and it is the most common thing we do. Send height, weight and usual size, and what you plan to wear underneath.
Can I change or cancel an order?
If it has not shipped, yes. Message us as soon as possible with your order number.
Do you offer made-to-measure?
[Yes — send your measurements and we confirm price and lead time before anything is cut. / State your position.]
Do you take wholesale or bulk enquiries?
[State your position here.]