Shipping & Returns
Shipping & Returns
Buying a jacket from another country raises two questions: what will it cost to get here, and what happens if it is wrong. Both are answered on this page, with no small print.
The short version
- Import duties settled before dispatch wherever the carrier supports Delivered Duty Paid to your country, so the checkout price is the total you pay.
- Delivered to your door with tracking from dispatch.
- 30 days to return or exchange, from the day it arrives.
- Free fit advice before you order, so returns are rarely needed.
Shipping
What it costs
Shipping is free worldwide on all orders, with no minimum. Import duties are settled before dispatch wherever the carrier supports Delivered Duty Paid to your country, which is the part most brands leave you to discover at the door. Where a carrier does not support it to your destination, any duty is charged locally and we will tell you before you order if you ask.
How long it takes
Orders are made up and dispatched within 5-7 business days. Delivery after that:
- United States: 5-7 business days
- United Kingdom: 5-7 business days
- Europe: 7-10 business days
- Australia and New Zealand: 7-10 business days
- Rest of world: 7-10 business days
Tracking is emailed the moment the parcel leaves us, and it stays live to your door.
Where we ship
Worldwide. If your country is not listed at checkout, message us — it can usually be arranged.
Returns
The policy, plainly
Thirty days from delivery to return or exchange anything, provided it is unworn, in original condition, with tags attached.
How to return something
- Email or message us on WhatsApp within [30] days of delivery, with your order number.
- We reply with the return address and instructions within [24] hours.
- Send it back in its original packaging. [Return shipping is paid by you / by us — state which.]
- Once it arrives and is checked, refunds are issued to the original payment method within 7 business days.
Exchanges
If the size is wrong, an exchange is usually faster than a refund and reorder. Tell us the size you need and we will hold it while the first one travels back.
Before you order — the part that saves everyone trouble
Most returns happen for one reason: the size. It takes two minutes to avoid. Send your height, weight and usual jacket size and a real person replies with an honest recommendation — including, sometimes, that a different style would suit you better.
Questions, answered
Will I be charged customs or import duties?
Import duties are settled before dispatch wherever the carrier supports Delivered Duty Paid to your country, so the price you see at checkout is the total you pay and the parcel is delivered to your door. Where a carrier does not support it to your destination, any duty is charged locally. Email info@cordwainleather.com before you order and we will confirm which applies to you.
How long does delivery take?
Orders are made up and dispatched within 5 to 7 business days. After dispatch, delivery is 5 to 7 business days to the United States and United Kingdom, and 7 to 10 business days to Europe, Australia, New Zealand and the rest of the world. Tracking is emailed when the parcel leaves us.
Can I return a jacket if it does not fit?
Yes, within 30 days of delivery, unworn and in original condition with tags attached. Message us first and we will often solve it with an exchange instead.
Who pays for return shipping?
Email info@cordwainleather.com or message us on WhatsApp with your order number and we will confirm who covers return shipping for your country before you send anything back.
Can I return a made-to-measure jacket?
Made-to-measure pieces are cut to your measurements and cannot be resold, so they are not returnable unless the fault is ours. This is flagged before you order.
How long do refunds take?
Seven business days after the return reaches us and passes inspection, back to the original payment method.
Can I change my delivery address after ordering?
If the parcel has not shipped, yes — message us quickly and we will update it.